Troubleshooting
This document outlines the recommended steps for troubleshooting errors encountered while using Picsart Programmable APIs. If you encounter a failed request, please refer to the following checklist for quick troubleshooting:
- Double-check that all mandatory parameters have been provided
- Avoid providing
image
,image_url
, andimage_id
simultaneously. Only one of these should be included as input. - Verify that your account has sufficient quotas. Check for the
X-Picsart-RateLimit-Available
header in the response. - Check the Status page to ensure there are no service degradations.
If you cannot to find a solution, please contact our support team.
- Provide as much detail as possible about the issue you are experiencing, including screenshots or screen recordings, to help our support team resolve the problem quickly.
- Capture the value of the
X-Picsart-Correlation-Id
response header and include it in your report. - Record the response body if it is an error response. Any HTTP status codes equal to or greater than 400 are considered error responses.
- Contact your account team or dev support engineer with the aforementioned information for future assistance.
Updated 4 days ago